This article should help users experiencing difficulties accessing GivingData on Chrome when using iPads. This article provides a step-by-step guide to resolve these issues by tweaking a couple of settings on your iPad. Note that these steps are specifically for Chrome users on iPads, and it's unclear if the issue extends to all mobile devices.
Prerequisites
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An iPad with Chrome installed
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Administrative access to change settings on the device
Steps to Resolve Access Issues on Chrome for iPads
Navigate to iPad Settings
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Open the "Settings" App: Locate the "Settings" app on your iPad's home screen and tap to open it.
Locate Chrome Settings
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Scroll Down and Select Chrome: As you scroll down through the settings, look for the Chrome app and tap on it to view its specific settings.
Modify Privacy & Security Settings
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Go to "Privacy & Security": Within the Chrome settings, you'll see an option labeled "Privacy & Security." Tap on it.
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Turn off Specific Settings: Disable the following two options:
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Prevent Cross-Site Tracking
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Block All Cookies
Note: Some iPads may label these options differently, such as "Allow Cross-Website Tracking" instead of "Prevent Cross-Site Tracking."
Why These Changes Are Necessary
Disabling "Prevent Cross-Site Tracking" and "Block All Cookies" allows your browser to share data across different websites. Some functionalities on GivingData require this kind of data sharing to work properly.
If you have any questions or concerns, please don't hesitate to contact our support team.