Support & Troubleshooting
How to manage common issues and resolve problems
- Bugs, the GivingData Help Desk, and Support Ticket Best Practices
- How to Clear Cache & Cookies on Google Chrome and Microsoft Edge
- How to Take Screenshots of the Console When Encountering an Error or Bug
- Submitting a GivingData Support Ticket
- Steps for Troubleshooting Site Slowness
- Taking Screenshots to Diagnose Site Slowness
- Resolving Azure Client Secret Key Expiration Error
- How to Troubleshoot GD Access Issues on Chrome for iPads
- Update on Microsoft's Rebranding - Azure Active Directory is Now Microsoft Entra ID
- How to Add Columns to Reports in GivingData
- Updating the EntraID App Registration Client Secret
- Setting Up App Permissions for GivingData in Azure
- How to Troubleshoot Outlook Mail Delivery Issues
- Clearing E-Signature Access Token
- How to Download a .bacpac Export File Using SFTP
- Updates to the Grantee Portal with Versions 4.7.0+
- Uploadable File Types