Support & Troubleshooting

How to manage common issues and resolve problems

• Uploadable File Types
• Bugs, the GivingData Help Desk, and Support Ticket Best Practices
• How to Clear Cache & Cookies on Google Chrome and Microsoft Edge
• How to Take Screenshots of the Console When Encountering an Error or Bug
• Submitting a GivingData Support Ticket
• Steps for Troubleshooting Site Slowness
• Taking Screenshots to Diagnose Site Slowness
• Resolving Azure Client Secret Key Expiration Error
• How to Troubleshoot GD Access Issues on Chrome for iPads
• Update on Microsoft's Rebranding - Azure Active Directory is Now Microsoft Entra ID
• How to Add Columns to Reports in GivingData
• Updating the EntraID App Registration Client Secret
• Setting Up App Permissions for GivingData in Azure
• How to Troubleshoot Outlook Mail Delivery Issues
• Clearing E-Signature Access Token
• How to Download a .bacpac Export File Using SFTP